Where does 4moms ship?
4moms ships to physical addresses in the United States and Canada.
Do all orders qualify for free shipping?
No. 4moms offers free UPS Ground shipping to addresses in the 48 contiguous states on orders totaling more than $49. A $4.99 flat-rate shipping fee applies to orders totaling less than $49 when shipping to addresses in the 48 contiguous states. Free and flat-rate shipping is not available for residents in Alaska, Hawaii and Canada, regardless of total order value. Shipping rates for customers in Alaska, Hawaii and Canada will be calculated during checkout.
Is expedited shipping available?
At this time we do not offer expedited shipping to the 48 contiguous states. Shipping rates for customers in Alaska, Hawaii and Canada will be calculated during checkout.
Do you ship to Canada?
Yes, orders can be shipped to physical addresses in Canada. Standard shipping rates apply and will be calculated during checkout.
Can orders be shipped outside of the United States or Canada?
No. We have distributors in different regions of the world. Please visit our Global Website to see where our products are distributed.
Can orders be shipped to P.O. Boxes?
Can orders be shipped to APO/FPO addresses?
Please contact 4moms Customer Care by calling 888-614-6667 to see if your order meets the United States Postal Service (USPS) guidelines for shipping to APO/FPO boxes.
Can orders be shipped to US Territories?
Where do 4moms packages ship from?
4moms orders are shipped from California.
How soon will my order arrive?
Most in-stock items are shipped within one business day. Backordered or out-of-stock items will take longer. Items ordered together may not arrive in the same shipment. There may be processing delays during sale events and peak shopping days.
Standard shipping time frames
4moms observes the following US holiday calendar and orders placed on these days will usually ship the next non-holiday business day.
How can I track my order?
When your order ships, you will receive an email containing your UPS tracking number. It may take up to 24 hours for tracking information to be updated. If you do not receive this email or have questions about your order tracking, please have your webstore PO order number and contact 4moms Customer Care using our Contact Form or by calling 888-614-6667.
What if I didn’t receive an email with tracking info for my order?
Please check your spam / promotions / junk folder.
Who is responsible for lost or stolen items?
4moms is not responsible for lost or stolen items if UPS can confirm delivery at the designated address.
Who is responsible if an incorrect / incomplete address is provided at checkout?
If an incorrect/incomplete address is provided at checkout, 4moms does not take responsibility for any additional shipping costs associated with re-routing an order, or return to sender.
What is 4moms return policy?
If, within 30 days of receipt of your item(s), you are dissatisfied with your purchase, you may return any unused or unassembled item(s) for a full refund of the merchandise value and tax. Original shipping charges will not be refunded and return shipping costs are the responsibility of the customer, except in the case of an incorrect order or damage.
How do I return merchandise purchased from 4moms.com?
Please contact our Customer Care team using our Contact Form or by calling 888-614-6667, weekdays, to obtain a Return Merchandise Authorization (RMA) number and return instructions.
Are there any products that are non-returnable?
Yes. Soft goods that have been opened are not returnable. For example, mamaRoo seat fabrics, if opened, are not returnable.
How do I return a gift I received from 4moms.com?
Please contact Customer Care team using our Contact Form or by calling 888-614-6667, weekdays for further information.
How long will it take to process my refund?
Refunds will be issued within 3-5 business days, after we receive and inspect your returned merchandise. Depending upon your credit card company, it may take additional time for the refund to post to your account.
What forms of payment are accepted?
Visa, MasterCard, Discover, American Express and PayPal. Please note that orders placed that have a “ship-to” address in Canada cannot use PayPal as a payment method. 4moms customers can also apply for Affirm financing. See details.
Do you accept cashier’s checks or money orders?
In what currency are 4moms prices displayed?
All merchandise prices are displayed in US Dollars (USD). For Canadian customers, currency conversion will take place with your credit card providers after your card has been charged by 4moms.
Do you charge sales tax?
4moms collects sales tax where required, by law. This includes orders shipped to CA, FL, IL, KY, NJ, PA and WA. If you are shipping to any of these states, the appropriate sales tax will be added to your merchandise total and displayed on your final order confirmation.
When will my credit card be charged?
Your credit card will be charged at the time you place your order.
Can I place an order by telephone?
No. Orders must be placed directly on 4moms.com
Can I purchase a 4moms gift card?
No. We do not currently offer gift cards.
Do you price match?
No. 4moms does not price match.
Can I apply a promotional code to my previous order?
No. Promotional codes cannot be applied to previously placed orders.
Can I use more than one coupon / promotional code on my order?
No. Only one promotion code can be applied to an order.
Can I cancel my order?
No. Orders cannot be cancelled or modified once they have been placed.
Can I remove, add or change items in my order after the order has been placed?
No. Orders cannot be modified once they have been placed.
What is 4moms product warranty?
Warranty information for each of our products can be found in the Support Center section of our website.
How can I contact 4moms?
You can reach our Customer Care team by calling 888-614-6667, weekdays 10:00 a.m. – 4:30 p.m. ET or by submitting a Contact Form.